Manpreet Singh

Managing Director, Head, Group Customer Experience Management
CIMB Group

2:30 PM Delivering a Seamless, Consistent Omni-Channel Experience

·         Orchestrating seamless experience and interaction across multiple channels: What are the stumbling blocks? How are you navigating different customer preferences across channels and regions?
·         How are we benchmarking and measuring success?
·         Securing cross-departmental involvement and buy-in for omni-channel strategy execution

Check out the incredible speaker line-up to see who will be joining Manpreet.

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