GM of Customer Advocacy
Telekom Malaysia Berhad
9:30 AM Reinventing B2B Customer Experience Programs via Effective Digital Transformation Strategies
· Revisiting the challenges and complexity of B2B customer experience delivery
· How can organisations leverage on digital technologies, analytics and channels to deliver an enhanced experience?
· Telekom Malaysia’s digital transformation journey so far: Evaluating program effectiveness and measurable outcomes from their B2B clients