Hizam Ghazali


GM of Customer Advocacy
Telekom Malaysia Berhad


9:30 AM Reinventing B2B Customer Experience Programs via Effective Digital Transformation Strategies

·         Revisiting the challenges and complexity of B2B customer experience delivery
·         How can organisations leverage on digital technologies, analytics and channels to deliver an enhanced experience?
·         Telekom Malaysia’s digital transformation journey so far: Evaluating program effectiveness and measurable outcomes from their B2B clients


Check out the incredible speaker line-up to see who will be joining Hizam.

Download The Latest Agenda