Dr. Alok Bharadwaj
Senior Vice President South & South East Asia Corporate Strategy Group
· Building your company’s CX strategy – what are the core values and philosophies and how are you adapting to the changing consumer landscape?
· Executing customer experience programs across different regions in Asia – reviewing effective localization strategies and pitfalls to avoid
· Developing a customer-first culture: How are you breaking silos, effecting change and aligning customer experience delivery across different departments, offices and regions?