Dr. Akira Mitsumasu

Vice President, Marketing & Strategy
Japan Airlines

11:15 AM Transformative Strategies Driving Customer Engagement & Value Creation

·         Serving the modern customers – how have customer expectations and customer engagement strategies evolved?
·         Utilising analytics, social listening tools to gain meaningful insights about your customer’s journey
·         Evaluating the opportunities of customer segmentation, personalized customer experience, product innovation in driving value creation and enhancing brand loyalty
·         Empowering your customer experience team with the right set of information to drive results

Check out the incredible speaker line-up to see who will be joining Dr. Akira.

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