Dexter Yeo


Head of Customer Experience
SIM University


2:15 PM CX Measurement – Making Sense of Numbers & Translating it Into Actions

·         Capturing the right results and customer feedback for benchmarking the performance of your CX programs
·         Discussing key metrics such as NPS and CSAT – how effective are they and how can they be improved?
·         Translating customer feedback into informed decisions and actions


Check out the incredible speaker line-up to see who will be joining Dexter .

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