Amit Keswani Manghnani
Vice President, E-commerce and CRM
MAP Mitra Adiperkasa
· Orchestrating seamless experience and interaction across multiple channels: What are the stumbling blocks? How are you navigating different customer preferences across channels and regions?
· How are we benchmarking and measuring success?
· Securing cross-departmental involvement and buy-in for omni-channel strategy execution
· Aligning your digital transformation roadmap with customer experience objectives
· Are you investing in the right digital platforms and technologies demanded by your customers?
· A look at how MAP is optimising customer experience and driving business revenues through successful digital initiatives