Meet the Speakers


Hizam Ghazali
Hizam Ghazali
GM of Customer Advocacy
Telekom Malaysia Berhad
Su Fong Chew
Su Fong Chew
SVP, Director of Customer Experience Management
Celcom Axiata Berhad
Richa Goswami
Richa Goswami
Asia Pacific Head of Digital for Consumer Healthcare Businesses
Johnson & Johnson
Amit Keswani Manghnani
Amit Keswani Manghnani
Vice President, E-commerce and CRM
MAP Mitra Adiperkasa
Han San Lim
Han San Lim
VP Customer Contact Centres & Corporate Reservations
Shangri-La Hotels and Resorts
Jarod Ong
Jarod Ong
Senior Vice President, Head of Operations
Singapore Exchange Limited
Michelle Shiers
Michelle Shiers
Chief Customer Service Officer
Telstra
Jeremy Tan
Jeremy Tan
Director, Call Centre Operations
Marina Bay Sands
Ed Pasion
Ed Pasion
Head of Loyalty Programs
Jollibee Foods Corp
Dr. Alok  Bharadwaj
Dr. Alok Bharadwaj
Senior Vice President South & South East Asia Corporate Strategy Group
Canon
Wanvisa  Komindr
Wanvisa Komindr
Country Marketing & Client Experience Head
Citi
Zia Zaman
Zia Zaman
Chief Innovation Officer
MetLife
Nikhil  Parikh
Nikhil Parikh
Chief Marketing Officer
The Zest Group