Meet the Speakers


Dr. Akira Mitsumasu
Dr. Akira Mitsumasu
Vice President, Marketing & Strategy
Japan Airlines
Dr. Alok  Bharadwaj
Dr. Alok Bharadwaj
Senior Vice President South & South East Asia Corporate Strategy Group
Canon
Su Fong Chew
Su Fong Chew
Director of Customer Experience Management
Celcom Axiata Berhad
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Arnab Ghosh
Arnab Ghosh
Chief Marketing Officer
Home Credit Vietnam
Hyunju  Lee
Hyunju Lee
VP, Head of UX & Design
Honestbee
Brian  Fernandez
Brian Fernandez
Head, Customer Engagement
Malaysia Airlines
Zia Zaman
Zia Zaman
Chief Innovation Officer
MetLife
Amit Keswani Manghnani
Amit Keswani Manghnani
Vice President, E-commerce and CRM
MAP Mitra Adiperkasa
Raen  Lim
Raen Lim
General Manager Customer Experience Solutions, Asean Region
Oracle Corporation Applications
Han San Lim
Han San Lim
VP Customer Contact Centres & Corporate Reservations
Shangri-La Hotels and Resorts
Dexter  Yeo
Dexter Yeo
Head of Customer Experience
SIM University
Jarod Ong
Jarod Ong
Senior Vice President, Head of Operations
Singapore Exchange Limited
Hizam Ghazali
Hizam Ghazali
GM of Customer Advocacy
Telekom Malaysia Berhad
Michelle Shiers
Michelle Shiers
Chief Customer Service Officer
Telstra
Tabatha  Ramsay
Tabatha Ramsay
Chief Sales & Marketing Officer
Vinpearl Hospitality
Nikhil  Parikh
Nikhil Parikh
Chief Marketing Officer
The Zest Group
Felix Leong
Felix Leong
Sales Director – Asia
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