Richa Goswami Asia Pacific Head of Digital for Consumer Healthcare Businesses
Johnson & Johnson


Day 2

12:40 PM Panel Discussion: Omni-channel customer experience adoption in Asia

Executing cross-departmental involvement to define the omni-channel strategy and objectives. Orchestrating seamless experience and consistent interaction across multiple channels. Discussing the challenges and solutions for customer journey management. Leveraging IoT for omni-channel fulfillment.