Manpreet Singh

Managing Director, Head, Group Customer Experience Management
CIMB Group
Manpreet is a seasoned ‘hands-on’ Customer Experience leader with a strong retail and operations background. As a customer experience enthusiast, her focus and passionate lies in the areas of business transformation and building a customer centric culture. She has pioneered the development of customer centric strategies and their implementation in 3 different organizations.

She has extensive experience on leading Customer Experience functions in both local and regional set ups and has worked with some of the leading Financial Institutions such as Citibank, ABN AMRO, HSBC, Maybank and now the CIMB Group. 


2:30 PM Delivering a Seamless, Consistent Omni-Channel Experience

·         Orchestrating seamless experience and interaction across multiple channels: What are the stumbling blocks? How are you navigating different customer preferences across channels and regions?
·         How are we benchmarking and measuring success?
·         Securing cross-departmental involvement and buy-in for omni-channel strategy execution