Amit Keswani Manghnani

Vice President, E-commerce and CRM
MAP Mitra Adiperkasa


Day 2

14:30 PM Delivering a Seamless, Consistent Omni-Channel Experience

·         Orchestrating seamless experience and interaction across multiple channels: What are the stumbling blocks? How are you navigating different customer preferences across channels and regions?
·         How are we benchmarking and measuring success?
·         Securing cross-departmental involvement and buy-in for omni-channel strategy execution

Day 3

9:00 AM Designing Your Digital Customer Experience Strategy

·         Aligning your digital transformation roadmap with customer experience objectives
·         Are you investing in the right digital platforms and technologies demanded by your customers?
·         A look at how MAP is optimising customer experience and driving business revenues through successful digital initiatives